Return and Shipping Policies
Can I change or cancel my order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be cancelled or changed. If you realize you made a mistake, or simply change your mind about your order, please call Petersen Aviation, Inc at (308) 832-2200 from 8am until 8pm CST, Monday through Friday, and we will make every effort to accommodate your request.
What forms of payment does Petersen Aviation, Inc accept, and when am I billed?
We currently accept Visa, Mastercard, and Discover. We will bill your credit card when your order is placed.
Will I be changed sales tax?
If you are a resident of the state of Nebraska, the law requires us to charge sales tax on your purchases. If you are not a resident of the state of Nebraska, you will not be charged sales tax. However, by law you may be liable for any taxes due in your state.
How do I know my credit card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. Petersen Aviation, Inc site utilizes a fully PCI compliant merchant processor. No credit card information is stored on our servers.
How does shipping work?
1st Class Shipping is used for shipments to Australia, Canada and in the US except for orders from South Florida and Chicago. Otherwise, shipping is done through UPS. International shipping costs are calculated based on the live rates provided to us based on your country.
What is your return policy?
We offer a 30 day, 100% satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may return it along with a note as to why you are returning it.
Return your package to: Petersen Aviation, Inc, 984 K Road, Minden, NE 68959.
If you would like to check the status of your return, email us at or call Petersen Aviation, Inc at (308) 832-2200 from 8am until 5pm CST, Monday through Friday. We credit your account as soon as we process your return. Check with your bank to see when they will credit your account.
Will Petersen Aviation, Inc sell my email address or other personal information?
No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use information to contact you if necessary.